Returns and exchanges

Every product in unused condition and with original labels attached can be returned or exchanged without explaining the reason. You have 14 days after receiving the parcel to send us back the unwanted item. We require the return/exchange form to be attached to the package to process the return (to download from HERE). You can also find the return/exchange form in your order confirmation e-mail or download and print it from your customer’s account page.


If you have any further questions, contact our Customer Service ( or +48 881 587 087).


All returns and exchange costs are covered by the customer.


You will get the return/exchange confirmation e-mail after we receive the unwanted item(s).


You will receive your funds back on the bank account number provided on return/exchange form. The refund will be processed in 7 days after receiving your parcel.